Verzendbeleid
Last Updated: Feb 09, 2026
1. Shipping Partner
We ship orders using trusted logistics partners, including DHL and other authorized courier providers depending on destination and order volume.
2. Shipping Regions
We currently ship across Europe and selected international markets. Shipping availability may vary based on logistics coverage and customs regulations.
3. Processing Time
All orders are processed within 2–5 business days after order confirmation and payment verification.
Processing times may vary during peak seasons, holidays, or high-volume periods.
4. Shipping Rates
A flat shipping rate may apply unless otherwise agreed in writing with approved wholesale partners.
Shipping costs are calculated based on the following factors:
- Order volume
- Destination country
- Total shipment weight
- Logistics partner rates
Final shipping charges will be confirmed before order dispatch.
5. Tracking
Once your order has been shipped, tracking details will be provided via email or through your registered wholesale account.
Tracking updates depend on the courier partner’s system availability.
6. Customs & Duties
For international shipments outside the European Union, buyers are responsible for any applicable:
- Customs duties
- Import taxes
- Clearance fees
- Local handling charges
Tolo Dresses is not responsible for delays caused by customs clearance processes.
7. Delivery Delays
While we aim to ensure timely delivery, delays may occur due to:
- Customs inspections
- Weather conditions
- Logistics disruptions
- Carrier operational issues
We are not liable for delivery delays once shipments are handed to the courier.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Tolo Dresses is not liable for losses or delays resulting from incorrect addresses or contact information submitted at checkout.
9. Lost or Damaged Shipments
If your shipment arrives damaged or is lost in transit, please contact us within 48 hours of delivery confirmation.
We will coordinate with the logistics partner to investigate and resolve the issue.
10. Contact Information
For shipping inquiries, please contact:
Tolo Dresses
Torenstraat 168
2513BW Den Haag
Netherlands
Email: info@tolodresses.com
Phone: +31 616464661
By placing an order with Tolo Dresses, you agree to the terms outlined in this Shipping Policy.
